You are here

Inspection Summary


Overall summary & rating

Good

Updated 17 January 2020

About the service

Rushden Park is a residential care home which was providing personal and nursing care to 46 people aged 65 and over at the time of the inspection. The service can support up to 68 people in one purpose-built facility.

People’s experience of using this service and what we found

Staff understood their roles and responsibilities to safeguard people from the risk of harm. People were supported to access relevant health and social care professionals.

People received their care at the agreed times. People’s medicines were managed in a safe way. People’s risks were assessed at regular intervals or as their needs changed. Care plans informed staff how to provide care which mitigated known risks.

People received care from staff who knew them well. Staff had a good understanding of people's needs, choices and preferences. People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. Staff gained people's consent before providing personal care.

People were involved in the planning of their care which was person centred and updated regularly. People were supported to express themselves, their views were acknowledged and acted upon. There was a complaints system in place and people were confident that any complaints would be responded to appropriately.

Activities were varied and people were supported to take part in as much or as little as they chose. Pastoral care and community involvement were valued.

Staff were employed using safe recruitment practices. Staff received training to enable them to meet people’s needs and were supported to carry out their roles.

The management team continually monitored the quality of the service, identifying issues and making changes to improve care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 11 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 January 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 17 January 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 17 January 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 17 January 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 17 January 2020

The service was well-led.

Details are in our Well-Led findings below.