You are here

Inspection Summary


Overall summary & rating

Good

Updated 17 August 2017

This unannounced inspection of Connell Court took place on 5 July 2017.

Situated within walking distance of Birkdale Village and close to public transport links, Connell Court provides accommodation and personal care for up to 37 people. It is a three storey purpose built property which is fitted with a passenger lift providing access to all floors. All the bedrooms are for single occupancy and have en-suite facilities. There is a lounge, dining room and conservatory on the ground floor. At the last inspection in March 2015, the service was rated ‘Good’. We found during this inspection that the service remained ‘Good.’

Risks were well assessed and information was updated as and when required. We were able to view these procedures and how they worked. Staff were able to describe the course of action they would take if they felt anyone was at risk of harm or abuse this included ‘whistleblowing’ to external organisations. People were supported to manage their medication by staff who were trained to do so. The registered manager had systems and processes in place to ensure that staff who worked at the service were recruited safely. Rotas showed there was on-going recruitment to ensure staff numbers were at the level they should be; this was still on-going at the time of our inspection.

There was a supervision schedule in place, and all staff had received up to date supervisions and most had undergone an annual appraisal, any due were booked in to take place. All newly appointed staff were enrolled on the Care Certificate. Records showed that all staff training was in date.

We saw that where people could consent to decisions regarding their care and support this had been well documented, and where people lacked capacity, the appropriate best interest processes had been followed. The service was working in accordance with the Mental Capacity and DoLS (Deprivation of Liberty) and associated principles.

Staff were able to give us examples of how they preserved dignity and privacy when providing care. People we spoke with were complimentary about the staff, the registered manager and the service in general. People told us they liked the staff who supported them.

The complaints policy contained contact details for the local authorities and commissioning groups. Complaints were well managed and documented in accordance with the provider’s complaints policy.

Staff we spoke with demonstrated that they knew the people they supported well, and enjoyed the relationships they had built with people. Care plans contained information about people’s likes, dislikes, preferences, backgrounds and personalities.

Action plans were drawn up when areas of improvement were identified. Staff meetings and resident meetings took place. Quality assurance systems were effective and measured service provision. Regular audits were taking place for different aspects of service delivery.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 17 August 2017

The service remains Good.

Effective

Good

Updated 17 August 2017

The service remains Good.

Caring

Good

Updated 17 August 2017

The service remains Good.

Responsive

Good

Updated 17 August 2017

The service remains Good.

Well-led

Good

Updated 17 August 2017

The service remains Good.