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Inspection Summary


Overall summary & rating

Good

Updated 27 August 2020

Charnwood House is a care home registered to provide care for up to 65 people who lived with dementia. At the time of our visit 49 people lived there. Three of those people were staying at the home for a short period of time following their discharge from hospital.

We found the following examples of good practice.

¿ Relative visits were staggered. Ten-minute gaps between visits gave staff time to clean and sanitise visiting areas to maintain people’s safety.

¿ A large mobile Perspex screen was used during some visits to maintain social distancing. This had reduced people’s levels of anxiety as they were able to see and talk to their relatives clearly.

¿ Some people were cared for in bed. Staff had repositioned those people’s beds, so they were able to see and talk to their visitors through their bedroom windows which reduced their social isolation during the pandemic.

¿ Computer tablets had been purchased to help people keep in touch with others who were important to them. Staff supported people to make video calls on a daily basis.

¿ Information to help people understand the pandemic including explaining why staff wore masks had been created in a variety of formats including large text on a contrasting background supported by pictures.

¿ The management team were proactively preparing for a possible second wave of the pandemic. Preparation included staff completing mandatory training courses ahead of scheduled dates to ensure their knowledge and skills were up to date.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 27 August 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 27 August 2020

Caring

Good

Updated 27 August 2020

Responsive

Good

Updated 27 August 2020

Well-led

Good

Updated 27 August 2020