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Inspection Summary

Overall summary & rating


Updated 26 November 2019

About the service

Callin Court is an Extra Care Housing scheme close to the city centre. People using the service lived in their own rented apartments but had access to a range of communal facilities.

There are 44 apartments of which 39 were occupied at the time of the inspection. Not everyone who lived within Callin Court received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. On the day of the inspection 31 people were receiving personal care .

People’s experience of using this service and what we found

People told us that being at Callin Court made them feel safe.There were sufficient staff to meet their needs and to ensure their safety. Assessments were in place to manage the risks associated with people's specific care and also their environment.

People had confidence in the staff and felt they were more than able to provide the right level of care and support. Staff received good training and support to help them carry out their roles effectively

People were enabled to remain well. Staff encouraged and supported them to make contact with health or social care professionals if there were any concerns in regard to their health or welfare.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt valued and cared for. They told us they had a positive and trusted relationship with staff and were treated with dignity and respect. People were encouraged to be as independent as possible and support was tailored to meet their requirements. Staff understood people as individuals with their own needs and preferences.

People were not socially isolated as there were communal facilities and organised activities. People were encouraged to take an active role in matters regarding their accommodation and personal care support.

There was a complaints process in place and any issues were addressed and an outcome provided for the complainant. Learning from complaints or incidents was evident and action taken to minimise any reoccurrence.

People were confident that the service was well led. Staff were all positive about the support and leadership of the registered manager. The provider had an established system of checks in place to monitor the safety and quality of the service provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 17 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 26 November 2019

The service was Safe.

Details are in our Safe findings below



Updated 26 November 2019

The service was Effective.

Details are in our effective findings below



Updated 26 November 2019

The service was Caring.

Details are in our caring findings below



Updated 26 November 2019

The service was Responsive.

Details are in our responsive findings below



Updated 26 November 2019

The service was Well led.

Details are in our well led findings below