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Inspection report

Date of Inspection: 15 July 2013
Date of Publication: 14 August 2013
Inspection Report published 14 August 2013 PDF

Overview

Inspection carried out on 15 July 2013

During a routine inspection

People told us staff always consulted them about their individual needs and involved them in decisions about their care. All said they received the help they needed and that they were given good support to be as independent as possible. People commented: "They're very good to me"; "I'm very happy with the service"; "I've been consulted about my care plan and I get the right amount of care I need".

People who used the service were very complimentary about the staff. They said the staff were "always pleasant" and "very caring". One person said "They're good. They always make sure I've got my jewellery on, which is important to me".

People also told us that they really appreciated having their own flat but also having areas where they could mix with other tenants to have a meal or join in with activities and trips out, which stopped them feeling lonely. On the afternoon of our inspection tenants were enjoying a strawberry tea provided by volunteers. People sat chatting in the dining room, lounge and garden.

We looked at the recruitment arrangements and the support provided to staff. There were proper procedures in place to make sure that staff were fit to look after vulnerable people and staff were well trained and supported to carry out their role.

There were systems in place to assess and monitor the quality of the service and records were well maintained.