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Inspection report

Date of Inspection: 28 February 2012
Date of Publication: 19 March 2012
Inspection Report published 19 March 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The service provides enough staff to meet people’s needs.

User experience

People we spoke with were very complimentary about the staff and said that their needs were able to be met by the number of staff available. Comments included “The staff are lovely”; “The staff are very good”; “The staff are very friendly and encourage you to join in”; “If you pull the cord for help, someone comes straightaway, even at night”.

Other evidence

We saw from the rotas that, as well as the Registered Manager, there were three care staff in total on duty during the day from 6:45am to 7pm, which included one senior carer and two care assistants. At night from 7pm to 6:45am there were two care assistants.

People who use the service had their dependency assessed by the manager and social services and people were allocated a set number of hours care per day according to their needs. The manager said she tried to ensure an even spread of dependency and she could bring in extra staff if necessary.

The service also employed an activity organiser and a chaplain.