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The Grove Residential Home Good

Inspection Summary

Overall summary & rating


Updated 12 April 2019

The Grove is a residential home for 30 people, some of whom live with dementia. At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

People’s experience of using this service:

• People felt safe and were protected from avoidable harm. Staff understood how to keep people safe and how to report any concerns they may have.

• Staff knew about the risks associated with people’s care and understood how to minimise risks to them. Further information was available in care plans for staff to refer to.

• Staff supported people to take their medicines and how to store them safely.

•Staff understood how to prevent the spread of infection.

• People received care from a consistent team of staff who understood their needs well.

• People’s needs were assessed to ensure they could be met by the service.

• Staff were recruited safely and processes were in place to check the background of potential staff.

• Staff received training and guidance.

• People made their own decisions about their care and were supported by staff who understood the principles of the Mental Capacity Act 2005.

• People were offered choices in the meals and drinks they were offered.

• Staff respected people’s rights to privacy and dignity and promoted their independence.

• People received information about the service in a way that was appropriate to their needs.

• People were involved in planning their care.

• Care plans contained the information and guidance staff needed to support people.

• Systems were in place to manage and respond to any complaints or concerns raised.

• The provider had systems for reviewing how the home was managed by the registered manager. This included reviewing systems for updating people’s care.

At this inspection we found the service met the characteristics of a “Good” rating in all areas.

Rating at last inspection: At our last comprehensive inspection of this service in April 2016, we rated the service as 'Good'.

Why we inspected: This was a planned inspection based on the date and the rating of the previous inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 12 April 2019

The service was safe

Details are in our Safe findings below.



Updated 12 April 2019

The service was effective

Details are in our Effective findings below.



Updated 12 April 2019

The service was caring

Details are in our Caring findings below.



Updated 12 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 12 April 2019

The service was well-led

Details are in our Well-Led findings below.