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Pendennis Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 8 December 2018

Pendennis is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The care home can accommodate up to 22 older people and older people living with dementia in one adapted building. Accommodation is provided over three floors.

At the time of our inspection there were 22 people living at the home.

We last inspected the home in March 2016 and rated the service as 'Good.' At this inspection we found the service remained 'Good'. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in post at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives were positive about the care and support provided at Pendennis. They said staff treated people respectfully and in a kind and caring manner.

People felt safe at the home and appropriate referrals were being made to the safeguarding team when this had been necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice.

Individual care and support needs were assessed, documented and reviewed at regular intervals.

People were assisted by suitable numbers of staff who were trained and supported in their job roles. Staff members had been safely recruited and had received an induction to the service.

People's healthcare needs were being met and medicines were being stored and managed safely.

Staff knew about people's dietary needs and preferences. People told us there was a choice of meals and said the food was good. There were plenty of drinks and snacks available for people in between meals.

Activities were on offer to keep people occupied both on a group and individual basis. Visitors were made to feel welcome and could have a meal at the home if they wished.

People and their friends felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues.

The home continued to be well led. The management team promoted open communication with people, their relatives and healthcare professionals involved in their care. The provider had systems in place to monitor the quality of care provided and where issues were identified they acted to make improvements.

We found all the fundamental standards were being met. Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 8 December 2018

The service remains Good

Effective

Good

Updated 8 December 2018

The service remains Good

Caring

Good

Updated 8 December 2018

The service remains Good

Responsive

Good

Updated 8 December 2018

The service remains Good

Well-led

Good

Updated 8 December 2018

The service remains Good