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Archived: Domriss Care

Overall: Good read more about inspection ratings

Suites 2 & 3 Unit 1, Stratton Park, Biggleswade, Bedfordshire, SG18 8QS (01767) 312500

Provided and run by:
Domriss Care Limited

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 11 January 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 7 and 8 December 2016 and was announced. The provider was given 48 hours’ notice of our inspection as they provided a domiciliary care service and we needed to ensure somebody would be available in the office to meet us. The inspection was carried out by one inspector and an inspection manager.

Before the inspection, we reviewed the information available to us about the service, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law.

During the inspection we spoke with 12 people who used the service and seven of their relatives to gain their feedback. We spoke with five members of care staff, the care manager and the registered manager.

We reviewed care plans, risk assessments and daily records for four people who used the service. We looked at training and recruitment information for five members of the staff team. We reviewed information about how the service was monitored and audited and reviewed minutes from team meetings. We looked at the records of call times and how these were audited. We reviewed complaints received by the service and how they were being resolved.

Overall inspection

Good

Updated 11 January 2017

This inspection took place on the 7 and 8 December 2016 and was announced. The provider was given 48 hours’ notice of our inspection so we could be sure they were available. When we last inspected the service in May 2016 they were rated as ‘inadequate’. We took subsequent enforcement action to protect people using the service by restricting them from taking on any additional packages of care.

Domriss Care is a domiciliary care agency based in Biggleswade providing personal care to people in their own homes. At the time of our inspection there were 27 people using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our previous inspection in May 2016 we identified concerns with the leadership and governance of the service, people not receiving their visits in time and a lack of personalisation in care plans and risk assessments. Staff were not always supported, trained or regularly supervised. During this inspection we found that significant improvements had been made to the overall standard of care and management of the service.

People were kept safe and staff understood the process to follow to safeguard people or report concerns. There were personalised risk assessments in place which detailed ways in which control measures could be implemented to protect people from any risk of avoidable harm. There were enough staff deployed to meet people’s needs, and people received their care within acceptable timeframes. People were asked for their views and had their concerns and complaints listened to and resolved with positive outcomes. People told us they received good care and support from kind, compassionate and consistent staff.

Information relating to people’s healthcare and dietary needs was included within their care plans. Each care plan was personalised and reflective of the person’s needs. They were subject to regular review and evidenced consent from people to the delivery of their care and support. Whilst people’s medicines were being administered safely by staff, there was some improvement needed when accounting for this in their records.

Staff received a full programme of induction, training and supervision and felt supported and listened to by management. They were able to contribute to the development of the service through team meetings and were encouraged to share views and opinions. The registered manager was visible, transparent and had made substantial changes in response to our previous findings. There was an effective quality assurance system in place to audit the service and identify areas for improvement.

This service has been in Special Measures. Services that are in Special Measures are kept under review and inspected again within six months. We expect services to make significant improvements within this timeframe. During this inspection the service demonstrated to us that improvements have been made and is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is now out of Special Measures.