• Care Home
  • Care home

Ashley Gardens

Overall: Good read more about inspection ratings

Willoughby Crescent, Eastbourne, East Sussex, BN22 8RA (01323) 411466

Provided and run by:
Ashley Gardens(Uk) Ltd

Latest inspection summary

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Our current view of the service

Good

Updated 15 July 2025

Ashley Gardens provides accommodation without nursing care for up to 47 people. Accommodation is arranged over two floors with stair and lift access. At the time of this inspection there were 37 people using the service. This unannounced inspection took place on 30th July 2025 and we assessed all the key questions.

The home had a registered manager in post. The registered manager worked closely with staff to provide a high standard of care to people living in the home. Staff were recruited safely and received a full induction including shadowing current staff. A programme of training and competencies were completed to ensure staff were following best practice. Staff treated people with respect and kindness and there was a warm, welcoming atmosphere in the home.

Detailed and up to date care plans and documentation was in place. People’s care and support needs were regularly reviewed and updated when changes occurred. The staff and management worked with external health professionals to ensure peoples physical and mental health needs were met.

People received their medicines safely and nutritional needs were met. A varied and stimulating variety of activities took place. People were seen to actively participate in activities and to engage positively with staff.

Governance systems were in place to ensure a thorough and robust oversight of systems and processes was maintained.

People's experience of the service

Updated 15 July 2025

People told us they were happy living at Ashley Gardens and the staff were nice. We saw that staff attended to people promptly and treated people with kindness and compassion. Staff knew people well and were able to anticipate their needs. People responded positively to staff and there was a clear fondness between staff and people.

Relatives spoke positively about the home telling us, “I think it is wonderful, it is a very good care home, everyone’s really friendly and [relatives name]is so happy here” and “I cannot fault it here, I looked at a few homes, but they did not compare, here everyone is smiling, everyone is happy.

We received further feedback from relatives following the inspection. One told us, “My [relatives name] has been a resident at Ashley Gardens for the last three and a half years. During that time, through COVID and beyond, [relatives name] has had breath-takingly high standards of care provided by an obviously very well recruited, trained, dedicated, hardworking, constantly caring, organised and attentive staff team. They are evidently extremely well managed and a happy atmosphere within the staff team is always a feature of my visits.