Roundhey Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff received training in privacy and dignity in care and people received care from staff who were not rushed and had time to develop meaningful relationships.

We received some very positive feedback. People and their relatives told us, “[Staff] are very kind to me, and they do check up on me if I am unwell. They are really good at keeping me clean and they apply cream to relevant places to keep my skin in a good condition. Whilst helping me with showering there are occasions when the carer gets a bit wet as well, but they always ensure we have a laugh about it and that I don’t get upset about it” and “If I pop in to see [relative] when they are undertaking personal care the carer will tell me to wait until they have finished helping [relative] to wash and dress. They don’t let me or anyone else in protecting [relative’s] privacy. The carers act as [relatives] advocate, they are sincere and well suited to the tasks.”

Staff had the right values. They told us, “It’s not just a job, you’re going into somebody’s home, seeing their family. You want to treat people how you’d want to be treated” and “The team are very caring. I do care about a lot of them already, that’s what’s it about. You need to have the heart for the job and everyone from what I’ve seen really cares.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Information about people’s personal, cultural, social and religious needs were assessed initially and updated as the staff got to know people better. This information was in the care plans we reviewed.

People benefited from regular staff who knew them well. We received positive feedback from people and their families.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care planning promoted people’s independence and staff understood their responsibilities and were able to explain clearly how they would promote people’s independence.

A relative told us, “[Staff] have a great relationship with [relative] and family. They can never do enough for [relative] and they do encourage [relative] to do things for themselves to help maintain their independence.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff told us they felt supported when working in the community and could access support when they needed it. People were supported by regular staff who knew them. This enabled staff to respond quickly to any changing needs or emergencies.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

People were supported by staff who felt valued. They had a sense of belonging in a relatively small service and felt involved and able to contribute to the smooth running of the service.

Staff were very positive about the support they received. They told us, “I feel very valued, [registered manager] makes it clear that [registered manager] appreciates me and the extra things I do and how I care for clients” and “Absolutely, I really do. I have been supported in my personal life too. I can’t fault them.”