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Inspection Summary

Overall summary & rating


Updated 24 April 2019

About the service:

Newbrook provides care for up to three people who have learning disabilities. At the time of inspection there was two people using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

The service met the characteristics of a good service in all the areas we reviewed. The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways. The service promoted choice, control and independence.

Each person had their own bedroom. The service was person centred. People had maximum control over all aspects of daily life. This included their routines, activities and meals. People’s support focused on increasing their opportunities and providing them with skills to become more independent.

Risks to people’s health and safety were assessed and appropriate risk assessment documents were in place which were subject to regular review. People received their medicines safely and as prescribed, with people encouraged to be involved in the management of their own medicines.

There were enough staff deployed to ensure people’s needs were met. Staff were recruited safely and only worked with people following training and if they were deemed competent.

Staff were kind and compassionate and treated people well. People were listened to, considering their individual methods of communication. People were involved in care and support planning.

Whilst a registered manager was not in place, the manager was working within the service daily. They had a good oversight of the service;

Rating at last inspection: The service was last inspected December 2018 and rated Requires Improvement. At this inspection we found the service had improved in all areas and improved to Good.

Why we inspected: This inspection was planned based on concerns found at the previous inspections and the service rating.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 24 April 2019

The service was safe

Details are in our Safe findings below.



Updated 24 April 2019

The service was effective

Details are in our Effective findings below.



Updated 24 April 2019

The service was caring

Details are in our Caring findings below.



Updated 24 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 24 April 2019

The service was well-led

Details are in our Well-Led findings below.