We carried out a review of the data available to us about Humanicare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Humanicare Limited, you can give feedback on this service.
Humanicare Limited is a domiciliary care service. It supports people with personal care in their own homes. At the time of our inspection there were 7 people using the service.
People’s experience of using this service and what we found
People were very happy with the care and support they received. All told us they would recommend the service to others.
People were cared for by a small team of staff who they were able to build relationships with. Everyone described the staff as extremely kind and caring.
People felt safe with the staff who supported them. Staff knew how to recognise and report any concerns about possible abuse.
The registered manager carried out risk assessments to make sure risks to people and staff were minimised. The registered manager gave assurances that further risk assessments relating to specific health conditions would be completed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Everyone had a care plan which was person centred and gave staff the information they needed to provide very individualised care. People told us they continued to be in charge of their care and staff fitted around their routines.
People could be confident that staff would notice any changes in their health and would support them to contact relevant professionals.
People knew how to make a complaint and told us they would be comfortable to do so if needed. All complaints were treated seriously and used to learn and improve the service offered.
The service was well led by a registered manager and deputy who were committed to maintaining high standards of care. Staff and people always had access to the registered manager or deputy to share concerns or seek advice.
The provider had systems in place to monitor quality, seek people’s views and plan ongoing improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with the Care Quality Commission on 6 October 2021 and this is their first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.