3 September 2015
During a routine inspection
The inspection was announced and took place on 3 September 2015. This was the first inspection of the service by the Care Quality Commission (CQC).
EcoClean Community Care is an independent domiciliary care agency which has until recently been providing services such as cleaning, shopping and meal preparation to their clients. The agency has begun to expand the range of services to include personal care and at the time of the inspection was providing personal care to one person. The visits were either one or two hours once a day during the week. The service did not provide any out of hours or weekend care at the time of the inspection.
A registered manager was in post and present for the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We looked at records relating to the personal care that the service was providing and found that care was well planned and that reviews involved the person receiving care and their family.
Recruitment procedures were effective with appropriate checks made on people’s employment histories and with the Disclosure and Barring Service (DBS). The DBS is a national agency
that holds information about criminal records and persons who are barred from working with vulnerable people. This helps employers make safer recruiting decisions.
People felt safe using the service and said that their call times were adhered to. We accompanied staff to a call and observed good interactions between the person and their care worker . We saw policies and practice that ensured people’s privacy and dignity were respected. Staff spoke highly of the registered manager and felt well supported by them.