28 January 2014
During a routine inspection
One person told us the staff were, 'A helpful crowd.' A second person told us they were, 'Very happy here, I like the staff and the registered manager.' A third person told us they 'Feel quite comfortable with the staff.' A fourth person told us the home was 'Alright and the staff are pretty good.' One family member described the staff as, 'Friendly and polite.' Another family member said staff were, 'Helpful and polite.'
We observed people being cared for by staff. We saw the activities co-ordinator play dominoes with people and decorate pictures.
Before people received care or treatment they were asked for their consent and the provider acted in accordance with their wishes. People received the care and support that met their needs. We found that medicines were managed in a safe way. We found that staff were supported by the registered manager and had access to training and development opportunities. We saw that people who used the service had individual records which were stored safely.