• Care Home
  • Care home

Marcris House

Overall: Good read more about inspection ratings

Coopersale Lane, Theydon Bois, Epping, Essex, CM16 7NS (01992) 814276

Provided and run by:
Chigwell Homes Ltd

Latest inspection summary

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Background to this inspection

Updated 18 January 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

Marcris House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

We looked at notifications received by CQC. Notifications consist of information the service is legally required to tell us about, such as accidents, injuries, deaths and safeguarding notifications. We had received a provider information return form (PIR). This form asks the provider to give us some key information about what the service does well and what improvements they plan to make.

During the inspection visit we spoke with the registered manager, a senior care worker, a member of care staff and the chef. We spoke with four people who used the service and two relatives. We also spoke with a visiting health professional to gain their views.

We looked at records including three care plans, two staff personnel files, training records, health and safety records, audits and meeting minutes. We observed care throughout the day and undertook a Short Observational Framework for Inspection (SOFI), which is a specific way of observing care to help us understand the experience of people who cannot talk with us.

Overall inspection


Updated 18 January 2019

About the service: Marcris House is a care home that was providing accommodation and personal care to 32 people, some of whom are living with dementia. At the time of the inspection 30 people were using the service.

People’s experience of using this service: There were systems in place which provided guidance for staff on how to safeguard the people who used the service from the potential risk of abuse. Staff understood their roles and responsibilities in keeping people safe. Risk assessments were in place to identify how the risks to people were minimised. Staffing levels were kept under review to ensure there were sufficient staff that were suitably trained to respond to people's needs. Recruitment checks had been carried out to ensure staff were suitable to work with vulnerable people. People received their medicines safely. People were protected from the risk of infection.

People's needs were assessed and the service continued to support people to eat and drink enough to maintain a balanced diet. They were also supported to maintain good health and to have access to healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Refurbishment work at the service was ongoing.

During the inspection we observed staff to be kind, patient and friendly. People's dignity and privacy was respected by staff.

People were involved in the planning of their care and staff responded to people's preferences. Care plans contained sufficient detail, but work was being completed to ensure they were personalised. People had opportunities to engage in activities and planned events that interested them. Staff took steps to investigate complaints and to make any changes needed. People were supported at the end of their lives to have a comfortable, dignified and pain free death.

There were a number of audits and checks in place to help ensure standards were maintained. These were all clearly documented and records were up to date.

Rating at last inspection: Rated Good (Report published 12 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.