The Care Quality Commission
  • Care Home
  • Care home

Archived: Thamesbrook

2 Dovehouse Street, Chelsea, London, SW3 6LA (020) 7361 3013

Provided and run by:
Royal Borough of Kensington & Chelsea

All Inspections

5 June 2013

During a routine inspection

Peoples needs were assessed and care delivered in a way that ensured dignity and respect. Consent was obtained from people before care or treatment was delivered. Where people could not consent to care or treatment decision-specific capacity assessments were carried out and these were in line with requirements of the Mental Capacity Act (2005). We saw that best interest meetings took place when necessary.

Most of the people we saw had communication problems. An expert by experience was present at the visit and they spoke with five people and two relatives. People they spoke with were generally happy and told us "we are one happy family" and "they look after me very well." Relatives told us "the manager is very good, she listens and we have a good working relationship with her".

Staff we spoke with were happy with the staffing arrangements. They felt that there were enough staff on duty most of the time. They felt supported by managers and said they had enough one to one time. One member of staff said "at times it can get hectic but the work is very rewarding and I enjoy working at the home."

Meetings with relatives were held every three months. Complaints was a standard agenda item to ensure that people were constantly reminded and informed about how to complain. None of the people we spoke with had ever made a complaint. Generally people knew how to make a complaint if they needed to.

4 September 2012

During a routine inspection

People using the service had their needs assessed by staff including risk assessments and each person had care plans related to their risk assessments. People using the service and their carers were satisfied with the quality of care provided by the home.

Some people had care delivered without their consent or as directed by their care plans. Decision-specific mental capacity assessments were not always carried out in accordance with legal requirements.

People who use the service were not protected against the risk of unlawful control or restraint because the provider had not made suitable arrangements. Applications to deprive people of their liberty were not always completed and submitted to the appropriate authorities as required.

10 March and 10 June 2011

During a routine inspection

Most people who use the service have limited understanding of the care, treatment and support choices available to them due to their medical condition. However, some people were able to tell us that their independence is promoted as they are encouraged to do things they can for themselves.

People who use the service and carers told us that they are satisfied with the quality of their care on the units, but some did complain of lack of things to do.

The majority of people who use the service that we spoke to told us that they are satisfied with the meals and that they have enough to eat and drink. One person did tell us that the meals are tasteless, but this was being addressed by management.

People using the service told us that they feel safe in the home and those who were able, told us that if they felt they were being harmed, they would report this to the manager. We were told by people using the service that they received their medicines on time.

People who use the service told us that their rooms and the home in general was always clean and tidy and cleaning is done by staff on a daily basis.