You are here

Inspection Summary


Overall summary & rating

Good

Updated 2 July 2019

About the service

Taylors of Grampound Ltd is a domiciliary care agency. The agency provides care throughout Cornwall.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection the agency was supporting approximately 77 people with personal care.

People’s experience of using this service and what we found

About the service

Taylors of Grampound Ltd is a domiciliary care agency. The agency provides care throughout Cornwall.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection the agency was supporting approximately 77 people with personal care.

People’s experience of using this service and what we found

People felt safe using the service. Staff had been trained to understand how to manage risks to people and how to report any concerns they had about people.

People’s needs had been assessed and the registered manager was in the process of improving what information was sought before people used the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about the registered manager’s knowledge of mental capacity assessments. People’s health needs were met and they told us staff gave the support they needed to eat and drink.

People felt well cared for and had close, trusting relationships with staff members. People told us they were involved in decisions about their care and felt listened to. People received care and support that was personalised to meet their individual needs. Complaints were investigated and any learning implemented.

People told us the service was well led. People confirmed the provider’s and registered manager’s aims of enabling people and providing person centred care were delivered by staff. People described the positive impact these had had on their lives and on their relatives’ lives. The provider and registered manager reviewed records regularly to identify ways to improve the service. The registered manager was open to suggestions and made changes following feedback provided from the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Requires improvement (published 19 June 2018).

Why we inspected This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 July 2019

The service was well-led.

Details are in our well-Led findings below.