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St David's Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 12 March 2020

About the service

St David’s is a residential care home providing personal and nursing care to 31 people aged 65 and over at the time of the inspection. The service can support up to 35 people.

People’s experience of using this service and what we found

Risks relating to people’s individual needs and the environment were identified and planned for. People felt safe living in the home and staff understood how to keep people safe. Staff were recruited in a safe way and there were consistently enough staff to meet people’s needs. The service was clean throughout and staff took precautions to minimise the risk of infection. Accidents and incidents were investigated and reviewed to mitigate further occurrences. Medicines were managed in a safe way and staff received training in relation to this.

We made a recommendation because decisions to be made in people’s best interests were not always documented. However, our findings confirmed people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received training relevant to their roles and attended regular supervisions. People enjoyed the food and people were supported to maintain a healthy nutritional intake. Staff worked with other healthcare professionals to ensure people received coordinated care to meet their health and wellbeing needs. People were able to see their GP when they requested.

People were involved in the planning of their care and staff had time to spend speaking with people. Staff knew people well and treated them in a way which upheld their privacy and dignity.

People’s care was planned in a person-centred way and their care was reviewed regularly. Staff supported people to maintain their interests and were able to have visitors without restriction. No complaints had been received about the service in the past year, but people felt able to raise a complaint if needed.

There were systems in place to monitor and assess the quality of service being delivered. People, their relatives and healthcare professionals were asked for feedback about the service and action was taken in relation to any negative responses. The service was well-led, people knew who the manager was, and staff felt supported by the manager. Staff attended regular meetings and were clear about their roles.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 25 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St David’s Nursing Home on our website at www.cqc.org.uk.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 March 2020

The service was well-led.

Details are in our well-led findings below.