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Inspection report

Date of Inspection: 16 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF | 81.11 KB

Overview

Inspection carried out on 16 May 2013

During a routine inspection

At the inspection we spoke with eight people living in the home (residents) and one relative. We spoke with two members of staff and the home manager. Residents said staff treated them properly and respectfully and that they had sufficient choices in their daily routines such as times of going to bed and getting up. They made the following comments: "They (the staff) are good'uns", "They're really good, very gentle", and "I can get up and go to bed when I want". A relative said, "The staff have treated him (a resident) very well". In general we saw staff caring for people in a patient and kind way.

Residents and relatives were involved in the development of their care and services through 'care reviews', discussions with staff, and through completing survey questionnaires. Some residents said they were not sure who to speak to if they were not happy with any aspect of the service. However we saw there were copies of the complaints procedure in people's bedrooms and in the home's reception area.

Residents also said they were well cared for and had the care and support they needed. A resident said, "I'm on top of the world here; I've never been so well after looked in all my life". Another said, "I'm quite happy and contented". A relative said, "I liked The Grove because it seemed homely".

Staff told us they undertook appropriate training to enable them to do their work effectively. They also said they felt well supported by senior staff and through the staff team.