Salthouse Road

Updated 21 August 2025

Date of assessment: 27 August to 25 September 2025. Salthouse Road is a care home for autistic people and people with a learning disability. Seven people were living at the service at the time of our inspection. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The provider was previously in breach of 3 regulations regarding safe care and treatment, governance and not notifying CQC of all relevant incidents. Whilst some improvements were noted, and we were notified of incidents appropriately, the provider was still in breach of regulations pertaining to safety and governance.

Systems and processes were not always effective in identifying and driving consistent improvement. The provider had not ensured actions identified through previous inspections were completed and embedded into practice. Records were not always accurate and complete. Risks to people had not always been identified or assessed.

 We received positive feedback about the care people received. Staff were positive about the support they received from the registered manager, who was visible within the service. Staff understood their safeguarding responsibilities and were confident actions would be taken if they observed any poor practice. The registered manager and staff team shared information with health professionals to improve the care people received. One professional told us, "The registered manager's communication with us is really good and they are seeking support." Visitors were welcomed to the service and people regularly engaged in activities tailored to their interests.

 We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 21 August 2025

People felt they were safe and had confidence in the kind and compassionate care they received. A relative shared, "The staff are wonderful; they take [person's name] out, the room is always nice, and the staff are kind". Some people felt staff turnover had affected staff understanding of people’s needs and that further training may be of benefit. People expressed confidence in the registered manager to address any concerns. A relative told us, "The registered manager is really good, fantastic. If there is anything wrong, they always ring me and text."

We observed people appeared relaxed with staff who understood their needs. They were supported to maintain their personal hygiene and appearance. Staff spoke about people in a respectful manner and with fondness. The provider understood the importance of not placing unnecessary restrictions on people’s lives.  

However, further work was required to demonstrate people were involved in their care, including what they wanted to achieve, and in the running of the service.