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Avocet Trust Domiciliary Care Service Good

Inspection Summary

Overall summary & rating


Updated 30 August 2019

About the service

Avocet Trust Domiciliary Care service provides care and support to people with learning disabilities and autism, so they can live in their own home as independently as possible. At the time of this inspection one person was receiving the regulated activity personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Staff were trained, skilled and well-supported by the provider. Enough staff were employed to provide support. Some staff had worked at the service for a long time and this provided consistency for the person. Systems were in place to recruit staff safely.

Staff had positive links with health care professionals, which promoted the persons health and wellbeing. Medicines were managed safely. Accidents and incidents were monitored to identify and address any patterns or trends to mitigate risks. The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness safety and how to minimise risks.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.

Care and support was tailored to the persons needs and preferences. Staff worked well with other professionals and services to ensure the person received the support they needed to stay well and safe. Professionals spoke positively about the caring nature of the staff and the service provided.

The registered manager led by example to ensure the person received a good service. Relatives and staff told us the registered manager was approachable and listened to them when they had any concerns. Feedback was used to make continuous improvements to the service.

The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The persons support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 3 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 30 August 2019

The service was safe.

Details are in our safe findings below.



Updated 30 August 2019

The service was effective.

Details are in our effective findings below.



Updated 30 August 2019

The service was caring.

Details are in our caring findings below.



Updated 30 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 30 August 2019

The service was well-led.

Details are in our well-led findings below.