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Avocet Trust Domiciliary Care Service Good

All reports

Inspection report

Date of Inspection: 8, 16 January 2014
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2014 and 16 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with commissioners of services.

Our judgement

People were cared for or supported by suitable qualified, skilled and experienced staff.

Reasons for our judgement

People told us they were happy with the way their care was delivered and made positive comments about the staff who cared for and supported them. One person said, “The staff are friendly and nice.”

Appropriate checks had been undertaken before staff began work. We sampled the recruitment files of two new staff and two longer serving staff to check if they had been recruited safely. The files showed a comprehensive process had been followed to make sure new staff were suitable to work with vulnerable people. This included obtaining two written references, a Disclosure and Barring Service (DBS) check and checking their identity.

There were effective recruitment and selection processes in place. As well as making appropriate checks into people’s backgrounds, records showed face to face interviews had taken place. We saw prospective staff had attended an interview and been asked set questions which had been scored to help the management team select the best candidates for the job. This process was confirmed by the staff we spoke with. One care worker told us, “The recruitment process was thorough; we didn’t start work until all the checks were received.”

The manager told us new staff completed a corporate induction which included being introduced to the people they were to support, shadowing an experienced care worker and completing the common induction standards. We saw a training and development plan was also completed to highlight other training staff wanted or needed in the future.

The staff we spoke with confirmed they had undertaken a structured induction when they started to work for the company. They said it had included training days and becoming familiar with company policies and procedures.

Training records showed staff had completed essential training such as moving people safely, infection control, food hygiene and safeguarding people from abuse. We also saw more specialist training had been provided to meet the needs of the people staff were supporting. This included the safe administration of medication and specific conditions such as epilepsy and mental health disorders.