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Archived: The Old Vicarage

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Reports


Inspection carried out on 18 December 2013

During a routine inspection

We spoke with three people and one relative who were complimentary about the home. One person informed us, �I am quite happy here. Staff look after me very well. I cannot fault them.� The relative with whom we spoke, informed us that they were very happy with the care and support provided by staff.

We found that people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People informed us that they enjoyed the food and drink at the Old Vicarage. One person told us, �The food is very good. We are asked what we would like.� We considered that people were provided with a choice of suitable and nutritious food and drink.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

There were enough qualified, skilled and experienced staff to meet people�s needs.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Inspection carried out on 4 December 2012

During a routine inspection

We spoke with four people about their experiences of the care and support they had received from this service. People said they were comfortable and well looked after at the Old Vicarage. They told us staff were always pleasant and provided the support they needed. They said there were enough staff and they responded promptly to any requests. One person told us, "I spend most of my time in my room because I am able to watch television and read the papers. I go to have lunch in the dining room with everyone and have a chat and sometimes go to the activities. I like the food."

We saw relationships between staff and people were good and there was a relaxed atmosphere. People told us staff asked them for their consent before they provided their care. They said staff spoke to them respectfully and they were consulted about their care preferences.

We found people�s needs were assessed and their care and treatment was delivered in line with their individual care plan.

The accommodation was warm, comfortable and clean. It was well maintained and people were protected against the risks of unsafe or unsuitable premises.

Staff recruitment procedures were followed and appropriate checks were undertaken before staff began work.

There were effective complaint procedures in place and people were aware of how to make a complaint. People were satisfied staff listened to their views.

Inspection carried out on 6 December 2011

During a routine inspection

People told us that they were happy living at the Old Vicarage. We spoke with four people living in the home and one relative. People living in the home said that staff supported them to make choices about their care, treatment and support. They said that they were happy with the level of support that is provided and that they thought staff were aware of their needs. One person said �I am very happy with the service provided and there are plenty of things to do. I enjoy the activities and there is something on most days.�

People said they enjoyed the food at the home. They said that there was always of plenty of well cooked food. One person said �everything is home made and I really enjoy the meals.� People said that they had a choice of what to eat and where to take their meals. People said that staff were kind and helpful. They said staff responded promptly to any requests and that they felt there were enough staff.

The relative of one person said they were very satisfied with the care and support provided. This person said that �Staff keep me informed about X�s care and I am involved in any decisions that affect X. X has been receiving very good care for the last few years and I don�t think the care would be better anywhere else. � People told us that they felt safe at the home and they were able to voice their opinions and concerns.

Reports under our old system of regulation (including those from before CQC was created)