Background to this inspection
Updated
21 May 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 9 and 16 February 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
21 May 2022
About the service
Welcome Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At this inspection staff were providing personal care to 14 people aged 65 and over and the service can support up to 14 people.
People's experience of using this service
Staff implemented the provider’s safeguarding processes to protect people from the risk of harm and abuse. Staff completed training in safeguarding and understood how to take action promptly by reporting these to the local authority. Risks associated with people’s care needs were assessed and staff developed and followed a risk management plan to mitigate potential risks.
Staff managed people’s medicines so people had these as prescribed and in a safe way to help maintain their health care needs. When people needed health care support staff made referrals to specialist health care professionals and staff followed these guidelines to ensure people received appropriate care.
Meals were prepared by the chef that was employed at the service. Staff understood people’s nutritional needs and provided people with meals they enjoyed and met their cultural needs. People took part in activities they enjoyed and they were supported to meet their religious needs.
The staff rota showed that enough staff were available during the day and night to meet people’s individual needs. Recruitment checks were in place to ensure suitably experienced staff were employed to work at the service.
Assessment and care plans were in place and people contributed to these before they came to live at the service. People said that staff were kind, caring and provided care and support that was compassionate.
The complaints process was made available to people, relatives and visitors to make a complaint if they were unhappy about an aspect of the service and care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The rating at the previous inspection was Good. (The inspection report was published on 10 June 2017).
Why we inspected
This was a planned inspection based on the rating of the service at the last inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.