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Inspection Summary

Overall summary & rating


Updated 18 January 2020

About the service

Welcome Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At this inspection staff were providing personal care to 14 people aged 65 and over and the service can support up to 14 people.

People's experience of using this service

Staff implemented the provider’s safeguarding processes to protect people from the risk of harm and abuse. Staff completed training in safeguarding and understood how to take action promptly by reporting these to the local authority. Risks associated with people’s care needs were assessed and staff developed and followed a risk management plan to mitigate potential risks.

Staff managed people’s medicines so people had these as prescribed and in a safe way to help maintain their health care needs. When people needed health care support staff made referrals to specialist health care professionals and staff followed these guidelines to ensure people received appropriate care.

Meals were prepared by the chef that was employed at the service. Staff understood people’s nutritional needs and provided people with meals they enjoyed and met their cultural needs. People took part in activities they enjoyed and they were supported to meet their religious needs.

The staff rota showed that enough staff were available during the day and night to meet people’s individual needs. Recruitment checks were in place to ensure suitably experienced staff were employed to work at the service.

Assessment and care plans were in place and people contributed to these before they came to live at the service. People said that staff were kind, caring and provided care and support that was compassionate.

The complaints process was made available to people, relatives and visitors to make a complaint if they were unhappy about an aspect of the service and care provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The rating at the previous inspection was Good. (The inspection report was published on 10 June 2017).

Why we inspected

This was a planned inspection based on the rating of the service at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 January 2020

The service was safe.

Details are in our safe findings below



Updated 18 January 2020

The service was effective.

Details are in our effective findings below.



Updated 18 January 2020

The service was caring.

Details are in our caring findings below.



Updated 18 January 2020

The service was responsive.

Details are in our responsive findings below



Updated 18 January 2020

The service was well led.

Details are in our well led findings below.