You are here

Archived: Holmwood Residential Home

The provider of this service changed - see new profile

Reports


Inspection carried out on 4 November 2013

During a routine inspection

We spoke with 14 people who lived in the service and two people who used the domiciliary care service, about their experiences of the service they were provided with. People told us that they were happy with the service they received. One person who lived in the service said, "I find it is very pleasant." Another person said, "Everything is good, I can't find anything wrong." Another said, "They are very nice, very welcoming." One person who used the domiciliary care service said, "I am very happy with my carer and they come bang on time." Another said, "I am happy, they are wonderful."

We looked at the care records of eight people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

Staff personnel records that were seen showed that staff were trained and supported to meet the needs of the people who used the service.

We found that the provider's infection control procedures and processes ensured that people were protected from the risks of cross infection.

We found that the provider had systems in place to assess and monitor the service provided to people. People's concerns and complaints were listened to and acted upon.

Inspection carried out on 17 January 2013

During a routine inspection

During this inspection we spoke with seven people who used the service. They told us that their care and treatment was very good. One person we spoke with said, “You cannot fault it. They (care staff) are very good to me.” Another person told us, “I have not been very well recently and staff helped me to get better.”

We spoke with one relative who was complimentary about the service received and said, “The staff here are welcoming and I am satisfied with the care my (relative) receives.”

We spoke with one General Care Practitioner (GP) who told us there was good communication between the service and the GP surgery and said, “This home has good staff and is run well.”

We found that care plans were comprehensive, containing details of the needs of people who used the service and how those needs were met. The care plans viewed contained detailed risk assessments to minimise the risks around daily living.

Inspection carried out on 2 March 2012

During a routine inspection

People told us that they liked living at Holmwood, and that the staff were kind and helpful.