We looked at the care records of eight people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.
Staff personnel records that were seen showed that staff were trained and supported to meet the needs of the people who used the service.
We found that the provider's infection control procedures and processes ensured that people were protected from the risks of cross infection.
We found that the provider had systems in place to assess and monitor the service provided to people. People's concerns and complaints were listened to and acted upon.