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Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF | 79.32 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment.

During this inspection, we spoke with seven people who used the service. They told us that staff treated them with dignity and respected their daily life choices. One person told us, “I can choose what time to get up in the morning and go to bed when I want to.” Another person told us, “You get a choice of meals and the food is very good here.”

During our visit we observed interactions between care staff and people who used the service. We saw staff treating people with respect and they offered people choices with daily life activities. For example, choice of what to eat and choosing whether or not to be involved in social activities that took place.

We looked at the care records of four people who used the service. These records contained detailed care plans which gave a detailed description of each person’s chosen daily routine including their night care needs.

We saw records of resident’s meeting minutes. These showed us that people’s views were consulted in the planning of menus, activities and how staff supported them with their care needs. This meant that people who used the service had their views and experiences taken into account in the way the service was provided and delivered.