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Arshad Mahmood - 112-114 Carlton Road Good

Inspection Summary


Overall summary & rating

Good

Updated 13 December 2018

Arshad Mahmood is a ‘care home’ for four people with learning disabilities and/or autism. There were four people living in the home when we visited. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The registered provider manages the service with care provided by a small team of staff. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Care Service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

At our last inspection on 19 August 2016 we rated the service as overall ‘good’. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People continued to receive a safe service. We saw that people looked happy being with the staff who were supporting them and there were enough staff on duty to allow staff to spend time with people. People received their prescribed medication at the right time and medication was stored and checked safely. Staff knew how to report concerns and the risks related to people’s needs.

People continued to receive an effective service. Staff received training that was relevant to their role and enabled them to provide effective support. People’s health needs were monitored closely by staff and staff supported people to access healthcare appointments when required. The principles of the Mental Capacity Act (MCA) were followed and people were supported to have maximum choice and control of their lives.

People continued to receive care from staff who were kind, respectful and compassionate. Staff worked hard to develop people’s independence and helped people to make real progress in daily living skills. People were supported to maintain contact with families through the use of technology and through visits.

People continued to receive a responsive service. People’s needs were assessed and considered carefully before they came to live in the home to ensure they were well placed. People had access to activities which they enjoyed and had the opportunity to express their preferences for trips and holidays. Relatives told us they were involved in reviews of people’s care and were kept informed of any changes.

Improvements had been made and the service is now consistently well-led. Staff, relatives and professionals were happy with the way the service was led by the provider. There was a family atmosphere and the provider supported people, staff and relatives to receive the care they each required.. The provider had notified us of any incidents and changes as required and audits were effective in highlighting any gaps in the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 December 2018

The service remains good.

Effective

Good

Updated 13 December 2018

The service remains good.

Caring

Good

Updated 13 December 2018

The service remains good.

Responsive

Good

Updated 13 December 2018

The service remains good.

Well-led

Good

Updated 13 December 2018

The service has improved and is now good.