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Inspection Summary


Overall summary & rating

Good

Updated 27 April 2017

This inspection took place on 29 March 2017 and was announced.

At our previous inspection on 4 May 2016 a breach of legal requirements were found. After the inspection, the provider wrote to us to say what they would do to meet the legal requirements in relation to notifications.

We undertook this focussed inspection to check that they had followed their plan and to confirm that they now met the legal requirements in relation to the breach found.

Mushkil Aasaan is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were approximately 120 people using the service.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our previous inspection we found that the provider did not always notify the CQC of notifiable incidents.

At this inspection, we found that improvements had been made.

The provider was aware of the type of incidents that they were required to notify the Care Quality Commission (CQC) of and kept a record of the events that had been reported to CQC and the local authority.

Inspection areas

Safe

Good

Updated 18 June 2016

The service was safe.

People said they felt safe in the presence of care workers. They told us they were competent in safe moving and handling techniques.

Care workers were able to identify the potential signs of abuse and who they could report concerns to.

Staff recruitment checks were thorough and there were enough care workers employed to meet people’s needs.

Effective

Good

Updated 18 June 2016

The service was effective.

Staff received a thorough induction which helped them to support people in an effective manner.

Care workers were aware of the importance of asking for consent and offering people a choice when supporting them.

People’s health and nutritional needs were met by the provider.

Caring

Good

Updated 18 June 2016

The service was caring.

People and their relatives gave us examples when care workers had demonstrated a caring attitude.

People told us that care workers respected their privacy and dignity.

Responsive

Good

Updated 18 June 2016

The service was responsive.

An initial needs assessment took place when people first started to use the service. This was used to develop support plans for people.

People said the provider listened to them when they made a complaint and took action if needed.

Well-led

Good

Updated 27 April 2017

We found that action had been taken to improve how well-led the service was.

The provider had submitted statutory notifications of notifiable incidents that had taken place.