Bloom Lilly Healthcare Limited

Updated 1 April 2025

Date of Assessment: 28 May 2025. Bloom Lilly Healthcare Limited is a care at home service providing support to adults and children who may be living with dementia, a sensory impairment or an eating disorder. At the time of this assessment, 3 people received care.This is the first assessment of this service since it registered with the Care Quality Commission (CQC).

This assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Recruitment processes were robust and reliable. Sufficient staff were available to visit individuals at home safely and according to their preferred schedules. Staff members were well-prepared, having received thorough training and orientation. Detailed risk evaluations addressed both the physical and emotional well-being of the people. Staff did not routinely administer medicine to people, but they were trained and competency assessed should they need to. Systems and processes ensured lessons were learned to drive service improvement.

People and families were actively involved in planning care, with consideration of their communication styles, personal preferences, and health conditions. Care delivery followed current best practices and evidence-based approaches. Where support was needed nutritional needs were met and food choices respected.

Staff well-being was supported by the provider. Privacy and individuality were respected, and personal choices were honoured. People were encouraged to stay connected with their communities and maintain meaningful relationships.

People were informed about how to give feedback or make complaints, and they trusted the management team to respond effectively. Care was delivered in line with peoples assessed needs and preferences. People were included in making decisions about their care.

Staff expressed positive feedback in their confidence in the registered manager, and staff said they feel saft safe to voice concerns. The provider fulfilled their responsibilities, including reporting all required incidents to the CQC.

Updated 1 April 2025

People told us they felt safe and well cared for by the staff who supported them. One relative said,” I feel that the business is well run and that my relatives are safe in their hands.”People confirmed staff washed their hands and supported them safely with medicines.One relative said, “I have seen stocks of PPE in the carer’s car boot when they were going out and they do wear it when doing personal care at home.”People felt staff treated them with kindness and respect. They described the service as caring and personal.One relative told us, “Whatever their experience, all the carers come across as being kind and caring, even if their knowledge of the condition (autism) is not vast.”

The service was responsive to people's needs. One person said, “The manager understands the issues we face with [my relative] and has remained very flexible with care and being able to provide bank hours when care has had to be stopped early.” Another said, “Where I have complained, I have been listened to, received an apology and it hasn’t happened again.”

People told us the service was effective and met their health and care needs well.One relative said, “Some carers are more compassionate and experienced. Others do not really engage with my relative as well. I can tell by how they respond to me when I ask them how things went when they bring them home.”

People said staff understood their needs and worked well with them. “The carers work well together and remain professional.”People and relatives said the service was well led. They praised the manager and said communication was good.One person said, “I know if I need to talk about something, I can call and speak to the manager. They listen.”People felt their feedback was welcomed, “I talk quite often with the manager, and she has asked for feedback before,” Another relative said, “I would recommend them. It’s the only break I get.”