St Anthony's

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager and staff made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People’s daily routines, preferences and what mattered to them were clearly recorded. For example, care plans described people’s preferred routines, social interests and family connections.

The provider understood the diverse health needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People’s care records evidenced they received consistent care across different settings and from different healthcare professionals. This included with their GP and community nursing teams. A record for each person was maintained detailing visits and communication with other professionals. This ensured continuity and timely responses to changes in health.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People had communication care plans in place which ensured staff were aware of their preferred methods of communication. The provider ensured information was available in formats that were tailored to persons needs and in line with The Accessible Information Standard (AIS). The AIS sets out how organisations should ensure people who have a disability, impairment or sensory loss get information they can access and understand and any communication support they need from health and care services.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Each person had an allocated key worker that they were comfortable with. Key workers were able to monitor people’s care and support as well as independence skills.

Relatives told us they felt well informed about people’s care and were supported to raise any concerns. A complaints policy was in place with information displayed on how to make a complaint.

The provider made sure that people could access the care, support and treatment they needed when they needed it.People had fair and equal access to the service. Staff told us the provider treated everyone equally and made sure support was adapted to each person’s needs and wishes.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People reported being treated fairly and with respect. Staff showed a good understanding of equality and human rights, supported by a dedicated equality and inclusion champion who promoted inclusive practice and helped ensure people’s diverse needs were recognised and met.

Relatives consistently described positive experiences and said their family members were safe, comfortable and well cared for, one relative fed back, “Person is cared for, we are so happy with this home, staff are very considerate.”

People were supported to plan for important life changes, including the end of their life, so they had time to make informed decisions about their future. Where information was limited, the deputy manager told us they worked with people and their families to ensure their wishes were understood and respected.