St Anthony's

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager and staff always treated people with kindness, empathy and compassion, and respected their privacy and dignity. One health professional told us, “Staff appear attentive to residents’ needs and wellbeing, and interactions suggest that residents are treated with dignity, respect and kindness.”

Many staff had worked at the home for several years and said it felt like a home environment. We observed staff being kind and caring in their interactions, and we saw examples of care being provided discreetly.

The registered manager and staff treated people as individuals and made sure their care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics.

Staff had information about what was important to people and their individual preferences. We saw that staff knew these preferences and acted on them. For example, some people enjoyed activities such as baking, boat trips and visits to the local park and café, and these were supported.

Staff provided people with culturally appropriate care in consultation with them, and their care reflected their preferences and wishes, for example in relation to their choice of meals. People’s religious beliefs were noted, and the local priest visited each month.

The provider promoted people’s independence and ensured they understood their rights, choices and control over their care, treatment and wellbeing. People were encouraged to make day-to-day decisions. Care plans set out people’s preferences, including how they liked to dress and when and how they preferred to eat. One relative told us their requests about mealtimes were accommodated.

People were also encouraged to make decisions about life in the home and what mattered to them. For example, people had recently asked for an on-site shop for everyday essentials, and staff acted to make this happen.

The provider understood people’s needs, views and wishes and responded promptly and sensitively to reduce discomfort, anxiety and distress. Staff knew people well and understood how they preferred to be supported. One professional told us, “Overall, based on my professional interactions and observations, the home provides a positive environment where residents are treated with respect and care, and where external healthcare professionals are supported effectively.”

Activities were planned with people through residents’ meetings and included arts and crafts sessions and day trips.

People also took part in celebrations of British cultural events and key awareness days, including Remembrance Day, VE Day and St George’s Day. Relatives told us people enjoyed the day trips and were informed that more outings were planned once the weather improved.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There was a clear focus on the retention of staff as many staff had worked at the home for many years. Staff told us they felt supported and enjoyed their jobs and working alongside their colleagues. The provider also had a range of benefits and award schemes to recognise and support staff.