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Archived: Oak Close

Reports


Inspection carried out on 7 September 2012

During a routine inspection

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. When we observed staff carrying out care tasks we saw that they were doing so in accordance with each person's care plan. We checked people's daily notes, where staff recorded how they had supported each person. We saw that again there was evidence that staff were adhering to people's care plans. This meant that people were being cared for and supported in a way which met their needs.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. We checked the premises and saw that the buildings and d�cor were mostly in a good state of repair and appropriately maintained. We spoke with one person who said: "You should see my room, it's really good." The person in charge at the time of the inspection told us that a major improvement programme had been undertaken throughout the service, including redecorating and replacing carpets and kitchens.

We spoke with people who were using the service at the time of the inspection about the staff. They gave us very positive feedback. One person said: "The staff are nice, I like them, we have a laugh."

People were made aware of the complaints system. This was provided in a format that met their needs. The provider had a complaints policy in place which was available throughout the service. It was in an easy read format as well as a standard format.

Reports under our old system of regulation (including those from before CQC was created)