You are here

Archived: East Bank Road

Reports


Inspection carried out on 23 January 2014

During a routine inspection

We spoke with three people about their experience of living at East Bank Road. Comments included "I like living here" and "The staff look after me"

Throughout our observations, we saw that staff at East Bank Road treated people with dignity and respect. We saw that staff clearly knew people and their individual likes and ways of communicating. Staff spent one-to-one time talking to people and supporting people.

We reviewed the care plans of four people living at East Bank Road. We saw that they were comprehensive, person centred documents that clearly reflected people’s preferences and individual health and support needs. The plans were easy to follow and were designed in an easy read format with written text supported by pictures and photographs.

We found that the home was clean and free from odour. A seven-day schedule outlined the cleaning to be carried during the morning, afternoon and evening periods. This was supported by a cleaning specification that detailed the item to be cleaned, this minimized the chance of cross infection.

We spoke to four staff. Comments we received were "I love it here" and "it is very rewarding, and I get a lot of job satisfaction knowing that you are helping somebody."

No complaints had been received about the service over the previous twelve months.

We spoke with one person about this outcome area. They told us that they were happy living at East Bank and had never had any complaints about the service.

Inspection carried out on 17 September 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people living at East Bank Road. During our inspection we sat and spent time talking with people who used the service in the differing houses. Some people who used the service had communication difficulties and were unable to verbally tell us about their experience of living at East Bank Road. In order to capture their experiences we also undertook informal observations in order to see how staff interacted with them and see how care was provided.

Throughout our observations we saw that staff at East Bank Road treated people with dignity and respect. We saw that staff clearly knew people and their individual likes and ways of communicating. Staff spent one-to-one time talking to people and supporting people with their chosen activities. People responded positively to the person centred approach of staff and demonstrated this by their positive interactions with staff, smiles and laughter.

We spoke with two people about their experience of living at East Bank Road. One person described living at East Bank Road as, “quite a delight", and said, “staff are always around if you need help.” Another person said, “staff are nice and make me laugh” and told us of their enjoyment of staff encouraging them, and their housemates to sing along to songs on television talent shows.

People told us that a range of activities took place within and across the houses at East Bank Road. One person returned from a shopping trip with their keyworker during our inspection and told us about the purchases they had made. Another person told us about the range of activities they undertook. These included attending various community groups within the week and weekend trips with staff from East Bank Road to the cinema and for meals.