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Archived: Thyme Care Limited

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Reports


Inspection carried out on 22 June 2011

During a routine inspection

At the previous review we spoke to many people using the service and their representatives. They were all complimentary about the care that they received and could not identify any areas for improvement. As this is a follow up review, we did not canvass views from people using the service as no other issues have been raised to us since that time. On this visit we saw a recent letter from a relative who commented “thank you to your wonderful team of carers who cared and loved her to enable her to continue her much treasured independence. It was a great relief to us, that such a reliable team were helping her.”

Inspection carried out on 18 January 2011

During a routine inspection

We spoke to eleven people who use the service and four relatives. All told us that they are either satisfied or very satisfied with the service that Thyme Care provides. All said that their individual care needs were met to a ‘good’ or ‘high standard’. All felt that they were involved in planning the support that they needed. Some gave examples of how when their individual care needs have changed that the management team responded to this quickly and ensured that their package of care reflected accurately what assistance they needed.

People who use the service were complimentary about the staff group. Comments received were that staff are ‘kind’, ‘flexible’, ‘approachable’ and ‘efficient’. Some people told us that if they wanted a change of carer this was listened to and happened. No one had any issues about receiving personal care from male or female members of staff. People who use the service appreciated that in the main they had regular carers to assist with their care which meant that they got to know the care staff well, and vice versa. This consistency of care helps develop a positive working relationship with the person.

In discussions with the people who use the service and their relatives, they could not identify any improvements needed to the service.