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Inspection Summary

Overall summary & rating


Updated 6 August 2019

About the service

Brookfield Care Home is a residential care home providing personal care to 37 people aged 65 and over at the time of the inspection. The service can support up to 38 people. Accommodation is all contained within one adapted building.

People’s experience of using this service and what we found

People and relatives provided positive feedback about the home. They said they received a high standard of care from kind and caring staff. Staff we spoke with knew people well and were committed to providing people with compassionate, person-centred care.

People felt safe living in the home. Any safeguarding issues or concerns were taken seriously by the management team and fully investigated.

Risks to people’s health and safety were assessed and mitigated. Staff knew people’s needs and how to care for them safely.

Medicines were managed safely. People received their medicines when they needed them, and clear records were kept.

Overall there were enough staff to ensure people received a good level of care and support. The registered manager was recruiting additional staff in order to increase staffing levels to take pressure of existing staff. Safe recruitment procedures were in place to help ensure staff were of suitable character to work with vulnerable people.

Incidents and accidents were logged and analysed, and action taken to learn from incidents. This helped improve the safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to a range of healthcare services. People were referred to relevant professionals when their needs changed.

People praised the food provided by the home. We saw people had sufficient choice and variety and the mealtime experience was positive.

People’s care needs were assessed, and a range of appropriate care plans put in place. Whilst these were largely appropriate, additional detail was required in some.

People were able to raise issues or complaints, and these were responded to positively by the management team. People praised the management team and said they were effective and listened to them.

Appropriate governance arrangements were in place. The registered manager had good oversight of the service and regularly audited and checked the service to ensure high standards were maintained.

People had a voice in the home, and their comments and suggestions were used to make improvements to care, food and activities.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 17 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 August 2019

The service was safe.

Details are in our safe findings below.



Updated 6 August 2019

The service was effective.

Details are in our effective findings below.



Updated 6 August 2019

The service was caring.

Details are in our caring findings below.



Updated 6 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 6 August 2019

The service was well-led.

Details are in our well-Led findings below