Chapel Lodge

Updated 11 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 14 January 2021 and was announced.

Updated 11 February 2021

About the service

Chapel Lodge is a residential care home providing personal care to up to 23 older people. The home is a converted chapel and accommodation is provided over two floors. At the time of the inspection 17 people were living at the home.

People’s experience of using this service and what we found

People were happy with staffing levels at the home and told us the home was always clean. Staff were recruited safely and knew how to protect people from abuse. The service managed people’s medicines safely. The provider ensured safety checks of the home environment were completed regularly.

The provider ensured staff received an effective induction and completed the training needed to support people well. Staff supported people to eat and drink enough and ensured they received appropriate support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff who supported them. They told us staff were kind and treated them with respect. Staff respected people's right to privacy and dignity and encouraged people to be independent when it was safe to do so. They considered people's diversity. Staff involved people in decisions about their care. The service provided people with information about local advocacy services, to ensure they received support to express their views if they needed it.

Some improvements needed to be made to the activities available to people at the home. We have made a recommendation about this. People told us staff knew them and provided them with care that reflected their needs and preferences. Staff offered people choices and encouraged them to make decisions about their care. No formal complaints had been received by the service.

Staff and management were clear about their responsibilities and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people’s needs were met. People, relatives and staff were happy with how the service was being managed. Staff felt well supported by the registered manager and provider.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 17 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.