Park House Rest Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People at the home and relatives praised the activities available, which were varied and adapted to suit people. Most people chose to be in communal areas during the day; people told us that they liked the activities coordinator who was seen to spend time with individuals as well as during a group activity. Relatives also participated in activities and said they felt welcome to do this. In addition to relatives, some friends living in the community were observed visiting people; one told us, “I would like live here myself”.

The service excelled at understanding the needs and aspirations of people living at the service. Aside from the thorough care and support plans, the environment promoted independence. One example was the “staff wall” in the entrance hall. This had a display of each staff member with large print and a high-quality colour photograph, sharing their backgrounds, training completed as well as some personal information. This helped people at the service, families and new staff get to know the team.

The notice board near the staff wall displayed the home had links to several local organisations which included an LGBT+ support service, opportunities for supported exercise, art and culture. People said that they were able to access the community as and when they wanted; with support or independently depending on their individual needs.

People subject to Deprivation of Liberty Safeguards (DoLS) had information recorded appropriately with documentation up to date. For some people this mandated that they must be supported if going out for any reason, for their own safety. This meant that the home organised attendance at any external opportunities, whether for treatment or leisure, with appropriate staff support.

The service enabled people to go where they wanted, when they wanted, except for the kitchen, laundry and office. These spaces were located adjacent to each other, minimising the inaccessible spaces for people living at the service. This helped them feel they had freedom, with people telling us it felt more like a “BB” or boutique hotel than a care home. People’s rooms were highly personalised, no single one the same, with sufficient space to navigate easily with mobility equipment, ample wall space and surfaces for personal items and pictures. Most rooms had ensuite facilities with bathrooms also available with appropriate support equipment or accessible showers. All the rooms seen were clean and free of any clutter which could cause a fire or falls risk. Doors were also personalised but in a different way for each person; some chose to have a photo or notice, others just their number – the important fact being it was for the person to make their own decision.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.