• Care Home
  • Care home

Silverways Nursing Home

Overall: Good read more about inspection ratings

Silver Way, Highcliffe-on-Sea, Christchurch, Dorset, BH23 4LJ (01425) 272919

Provided and run by:
Christchurch Housing Society

Latest inspection summary

On this page

Background to this inspection

Updated 4 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Silverways Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Silverways Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 4 people who used the service and 4 relatives about their experience of the care provided. We spoke with 8 members of staff which included the registered manager, deputy manager, nursing and care staff and the chef.

We reviewed a range of records. This included 5 people’s care records and medication records. We looked at 2 staff files in relation to recruitment and a variety of records relating to the management of the service.

Overall inspection


Updated 4 November 2023

About the service

Silverways Nursing Home is a residential care home providing personal and nursing care for up to 61 people. The service provides support to older people. At the time of our inspection there were 41 people using the service. Silverways is located in a residential area and accommodation is provided over two floors. Shared facilities include specialist bathrooms and lounge and dining areas.

People’s experience of using this service and what we found

People told us they felt safe. Risks to people were regularly assessed, monitored, and reviewed. Staff knew people well and the actions they needed to take to help keep them safe. People had their medicines managed safely and were protected from avoidable infection. There were enough staff with the right skills and experience to care for people safely. Recruitment processes were robust ensuring the right staff were employed to work with older people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The culture of the home was open, caring, and friendly. Staff felt supported and were happy in their roles, speaking positively about the home and the care provided. The management team were visible and worked alongside the care team in providing person centred care. People, their families and staff felt included in the development of the service and able to speak up. Quality assurance systems and processes were in place and used to ensure quality standards were being met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Silverways Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.