Warwick House Medical Centre

Updated 12 June 2025

Date of Assessment: 23 July 2025 to 11 August 2025 Warwick House Medical Centre is a GP practice and delivers service to approximately 8,000 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the practice population is 95% white, 2.55% Asian and 2.45% Black, mixed and other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

This is the first inspection for this service since its registration with CQC. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions.At this inspection, we found the service understood their patient population and were passionate about implementing systems and processes to improve health outcomes.

Updated 12 June 2025

People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey (GPPS) and the NHS Friends and Family Test, showed people were satisfied with services. For example, the GPPS shows 89% of participants reported a good overall experience of the service which is higher than the local and national averages. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how the service listened to their feedback and made positive changes to improve the service. We asked the service to distribute a link allowing people to provide feedback directly to the CQC, and 71% of the responses we received were positive. People told us they were able to get appointments when needed and staff were helpful.