Lister House Surgery

Updated 18 September 2025

Date of Assessment: 3 November 2025 to 19 November 2025. Lister House Surgery is a GP practice and delivers service to approximately 6,800 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the practice population is 98% white with the remaining 2% made up of Asian, Black, mixed and other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

This is the first inspection for this service since its registration with CQC. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions.At this inspection, we found the service had a strong understanding of their patient population and was committed to improving health outcomes. Staff told us they were proud of the service and felt well supported by visible and approachable leaders.

Updated 18 September 2025

People were positive about the quality of their care and treatment. Recent survey results, including from the recent 2025 National GP Patient Survey showed people were satisfied with services. For example, 75% of responders to the survey reported a good overall experience of the service compared with a local average of 77% and a national average of 75%.

There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG told us how managers made positive changes because of feedback, such as reviewing the waiting area at reception to ensure it is staffed and people feel acknowledged when they arrive at the service.

We asked the service to distribute a link allowing people to provide feedback directly to the CQC, but we did not receive an increase in feedback.