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Archived: Hunters Creek Care Home with Nursing Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 5 September 2019

About the service

Hunters Creek is a residential care home providing personal and nursing care to 80 older adults and people living with dementia at the time of our inspection. The service can support up to 91 people.

People’s experience of using this service and what we found

The provider had a clear vision. High standards were expected, this was communicated clearly to the team by exceptionally strong leadership. The registered manager was totally committed to ensuring that people received the very best care. Staff were very complimentary about the support they received from the registered manager whose excellent clinical knowledge made staff feel assured and confident. Governance systems were in place to ensure there was clear oversight and scrutiny of practice within the home. The registered manager had developed strong partner agency working, we saw evidence of how this was directly improving the lives of people living in the home.

Systems and processes were in place to ensure people were protected from abuse. Risks were well managed, and people benefited from non-restrictive risk management processes. Staffing levels met the needs of the people living in the home. Processes were in place to support the safe recruitment of staff. Infection control was maintained to a good standard and people were protected from the risk of the spread of infection. Accidents and incidents were recorded, and subsequent analysis of incidents took place to ensure that lessons were learnt. Systems and processes were in place to ensure that people received their medicines safely.

People's needs were assessed thoroughly and in good detail. Peoples desired outcomes and wishes were recorded and cross referenced into the care plans. Staff received an induction and ongoing training. People were supported to receive the nutrition and hydration they needed to stay healthy. Observations of the dining experience during the inspection was positive with examples of attentive, kind and compassionate encouragement for people who needed support to eat and drink. People were supported to access a wide range of healthcare support. The service was working within the principles of the Mental Capacity Act (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring and our observations confirmed this. There was a homely feel throughout the home and there was a strong emphasis on the home being a ‘home’ for the people living there. Staff interactions with people were attentive and kind. People were given the opportunity to express their views regularly and were involved in their care. Privacy and dignity were maintained to a high standard.

People were receiving care that was responsive to their needs. Care planning captured peoples wishes, and care was delivered by staff who understood the needs of the people they were supporting. Care records were person centred and contained good detail about people. People knew how to complain and raise concerns and were listened to. People and relatives were surveyed to measure their satisfaction. Results from this were shared with people and relatives to ensure that they were aware of actions taken to respond to suggestions and comments.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 05 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 5 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 5 September 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.