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Inspection Summary

Overall summary & rating


Updated 18 October 2019

People’s experience of using this service and what we found

People were safe and well-supported at Fernery House. There were enough staff to meet people’s needs. Risks to people’s health and well-being were managed with minimum restriction. Medicines were managed safely and the service was clean and fresh throughout. Accidents or incidents were investigated and measures put in place to reduce re-occurrence.

People received an effective service. Their needs and preferences were assessed, and care was delivered by a staff team who were trained and supervised. Staff supported people to live healthy lives and to eat and access health care when needed. People chose what to eat and drink and were supported to be involved in shopping for and preparing their meals. People’s rooms were designed and decorated to their taste; they had keys to their rooms and were able to refuse access if they chose.

People received individualised care. Staff at the service were caring, warm and respectful. People were involved in decisions about their care and encouraged to be as independent as possible.

The registered manager followed up concerns and complaints and used them to improve the running of the service. Staff and relatives were complimentary about the registered manager and the deputy. Staff morale was good and relatives were pleased with the service delivered.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 24 October 2018).

Why we inspected

This was a planned inspection based on the previous rating.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 October 2019

The service was safe.

Details are in our safe findings below.



Updated 18 October 2019

The service was effective.

Details are in our effective findings below.



Updated 18 October 2019

The service was caring.

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 October 2019

The service was well-led.

Details are in our well-Led findings below.