You are here

Inspection Summary


Overall summary & rating

Good

Updated 7 November 2017

This inspection took place on 19 September 2017 and was announced.

This service provides care to people living in their own homes and there were 30 people receiving personal care when we inspected. At the last inspection, in July 2015, the service was rated Good overall. At this inspection we found that the service remained good overall.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People’s care was delivered in a safe way when they received care. Care staff protected people from the risk of potential abuse and understood the potential signs to report. People’s safety had been assessed and reviewed and their individual risks recorded. The plans showed care staff the steps needed to reduce a person's risks and prevent risk of harm or injury. People who had support with their medicines had them administered when needed, with staff that were trained and competent to do so.

The provider offered training linked to people’s needs and care staff were knowledgeable about their roles and responsibilities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us they arranged their own healthcare appointments and that care staff were helpful in providing reminders of appointments.

People received care in their home from care staff they knew and liked. People received care that supported their independence and were able to direct staff on each call. People’s dignity had been supported and staff were respectful of people’s human rights.

People were involved in planning and changing their care which had been recorded in their care plans. The management team had been regularly reviewing these alongside people’s requests and people’s plans were updated when needed. People knew how to contact the office and were confident in how to make a complaint should they wish to.

People were contacted regularly from the management team to ask about their views and feedback on their care. Care staff spoke with the manager and provided feedback on the service. The manager told us they kept their knowledge current and provided staff with input and direction about the levels of care they expected through regular meetings and supervisions. The management team monitored the quality of the care that people received, this included reviewing records and observing staff practices.

Inspection areas

Safe

Good

Updated 7 November 2017

The service remains good.

Effective

Good

Updated 7 November 2017

The service remains good.

Caring

Good

Updated 7 November 2017

The service remains good.

Responsive

Good

Updated 7 November 2017

The service remains good.

Well-led

Good

Updated 7 November 2017

The service remains good.