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All Seasons Care Limited Good

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Inspection report

Date of Inspection: 7 May 2014
Date of Publication: 5 June 2014
Inspection Report published 05 June 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Systems to assess and monitor the quality of the service were in place but required development to ensure effective systems were in place to protect people against the risks of unsafe care or to identify a risk relating to the person's health or well being.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The agency used questionnaires to seek the feedback of people using the service, their relatives and staff members. We found the agency had used this as a way to assure themselves that the service being offered was meeting people's needs.

The provider took account of complaints and comments to improve the service. The agency had recorded concerns and complaints people had made. Records were available to show these had been investigated and action taken. One returned survey stated;"I was pleased to see that the complaint was taken in hand by your staff and manager." This showed that complaints were investigated and resolved to people's satisfaction as far as possible.

Each person's care had been recorded on a paper record. Periodically these were returned to the office for filing. During our inspection we identified that some records had not been fully completed. These included records about the food a person had eaten, and medicines that staff had administered. The agency was not able to show that these issues had been identified by staff providing the care or the office staff when the record was received. A further sample of records and feedback from people who use the service identified these were not common problems, however in this area we did not find that there was always an effective system in place to protect people against the risks of unsafe care or to identify a risk relating to the person's health or well being.

People using the service and members of staff we spoke with told us that All Seasons Agency was well led. Comments included;" Everything here is done well, it is completed to a high standard" and "The management have always helped me, whenever I need help they provide it."

The manager showed us a cycle of audits they undertake on a regular basis. These are set out to ensure that all areas of the service are reviewed in turn. We found that overall (with the exception of isolated food and medicine records)these had been effective at ensuring timely reviews and updates.