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All Seasons Care Limited Good

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Inspection report

Date of Inspection: 7 May 2014
Date of Publication: 5 June 2014
Inspection Report published 05 June 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Staff were able, from time to time, to obtain further relevant qualifications.

Reasons for our judgement

Staff were able, from time to time, to obtain further relevant qualifications. All six of the staff members we spoke with praised the support and training opportunities provided by All Seasons Care. Comments from staff included; " I like that we get specific training in people's needs. I support a person who has Parkinsons' and the manager arranged for me to go on a special course. It gave me confidence that I knew about the condition."

The agency had sent out questionnaires to staff and people using the service. Staff had opportunity to comment on the quality and appropriateness of the training. The returned questionnaires we looked at were all positive about this. One staff member had written;"I have been very happy with the support I have received. They have given me courage and confidence to support those that need help in the community." People who use the service were asked if they felt staff had the necessary skills and knowledge to carry out their role and meet their needs. The three most recently returned surveys all said yes, and specific comments included;" The workers are excellent" and " Very pleased with the service."

The manager maintained a record of training provided and training that would be needed in the near future. We saw that staff had been provided with training that would help them work safely and provide them with the specific knowledge they needed for the people they were supporting.

Staff files contained records showing that staff had one to one meetings with senior staff on a regular basis. The agency management team also went out and undertook "spot checks" (unannounced checks on the staff members work) to ensure that staff had the resources they needed to support each person and that they were working to the agencies expected standard. This provided staff with support and an opportunity to raise any concerns and provided people using the service assurance that the staff supporting them were supported in their role.