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Inspection report

Date of Inspection: 7 May 2014
Date of Publication: 5 June 2014
Inspection Report published 05 June 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We found that safeguarding adults was a high priority within the agency. We saw evidence that safeguarding was discussed with staff at their recruitment interview, that staff received awareness training and information in their induction and went on to receive regular training throughout their employment with the agency. Staff we spoke to showed no tolerance for abusive practice and were confident they would speak up, and could approach office staff at any time if they had a concern for a person's safety.

The provider responded appropriately to any allegation of abuse. The provider was able to demonstrate how they had identified and raised any issues of concern with the police or responsible local authority. The agency has procedures to direct staff about the action they need to take in the event of abuse being suspected or reported. This meant abuse was quickly identified and referred to the relevant agency for investigation.