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Inspection report

Date of Inspection: 24 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF | 86.19 KB

Overview

Inspection carried out on 24 June 2013

During a routine inspection

People we spoke with us all told us they were entirely happy with the service provided to them by All Seasons Care. People said, "Everything is alright. More than alright, they have never let us down, and always oblige with extra hours if we need them."

We found that people had been involved in the planning of their care, and people went on to tell us how most staff asked them at each visit what they needed, and how they wished to be supported. We found that care was delivered in a way that was unique to each person, and took into account their specific needs.

We found that each person had a plan of care, and people we spoke with told us they were happy with the way care was given. Comments included," They are very thoughtful" and "It's just great. I can't say enough good about them."

We found that systems were in place to ensure that abusive practices would not be used or tolerated. Staff we spoke with had a good understanding of adult safeguarding, and what action to take in the event of abuse being reported or suspected.

We found that staff had been provided with the training they needed to undertake their role well. People told us all staff were of a high standard. We found that the agency was not carrying out suitable checks on staff performance or supporting them appropriately.

We found there were systems in place to check on the quality of the service provided.