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Ebenezer Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 31 October 2019

About the service

Ebenezer Residential Care Home is a care home registered to provide personal and nursing care for up to three people. At the time of the inspection three people were using the service.

Ebenezer Residential Care Home is located in a residential area and each person using the service had their own bedrooms but shared the lounge, kitchen and bathrooms.

People's experience of using this service and what we found

People felt safe in the service. Each person had a risk assessment which identified possible risks to them and provided guidance for staff to manage the risks. Staff had good knowledge of safeguarding people from abuse. Staff recruitment was robust ensuring they were safe, experienced and skilled to support people. Staff received supervision and support to enhance their knowledge and quality of service they provided. Arrangements were in place to ensure there were sufficient number of staff to care for people.

Staff administered and recorded medicines. Medicines were monitored and kept safely. Incidents and accidents were recorded, reviewed and lessons learnt to ensure future incidents and accidents were avoided.

Staff had infection control training, and we observed all parts of the service was clean. Health and safety audits, and regular testing and maintenance of the facilities were undertaken. These ensured people lived in a safe environment.

People and relatives told us staff were caring and respectful knew what they were doing. Staff knew how to ensure people’s privacy and dignity at all times.

People told us they had meals that reflected their choices in terms of culture, religion or any other preferences.

Staff supported people to access healthcare. People enjoyed activities of their choice.

Care plans were person-centred, which meant that they reflected people’s needs, choices and how they wanted staff to support them. People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The service had a policy on equality and diversity, and staff understood that discrimination of any kind based on differences such as disability, sex, sexuality, religion or age was not acceptable.

People's communication needs were assessed in their care files. There was a complaints policy in place and people and relatives were aware of how to make a complaint.

The registered manager sought feedback from people and staff. Staff attended conferences, workshops to ensure they continuously learnt and improved the quality of the service.

Rating at last inspection

At the last inspection the service was rated Good (report published on 28 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 October 2019

The service was safe.

Details are in our safe findings below.



Updated 31 October 2019

The service was effective.

Details are in our effective findings below.



Updated 31 October 2019

The service was caring.

Details are in our caring findings below



Updated 31 October 2019

The service was responsive.

Details are in our responsive findings below



Updated 31 October 2019

The service was well-led.

Details are in our well-led findings below