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Fountain Nursing and Care Home Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 19 February 2020

About the service

Fountain Nursing and Care Home is a care home that provides nursing and personal care for older people, some of whom are living with dementia or a sensory impairment. At the time of the inspection, 24 people lived at the service. The home supported people over three floors and had a range of communal areas such as dining spaces, a large garden and smaller lounge spaces.

People’s experience of using this service and what we found

People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life histories and individual preferences. They used this information to develop positive, meaningful relationships with people.

Staff were very knowledgeable about people’s changing needs and people and their relatives confirmed that changing needs were addressed.

We found some residents were not always supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were listened and responded to by the registered manager and used as opportunities to improve.

People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible.

People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role. People told us the atmosphere at the home was family orientated. Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

Where people lacked capacity, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.

Audits were completed by management to check the quality and safety of the service.

The registered manager worked well to lead the staff team in their roles and ensure people received a good service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was requires improvement (published 19 February 2019).

Why we inspected

This was a planned comprehensive inspection based on the rating of requires improvement at the last inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 February 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 February 2020

The service was effective.

Details are in our Effective findings below.

Caring

Requires improvement

Updated 19 February 2020

The service was not consistently caring.

Details are in our Caring findings below.

Responsive

Good

Updated 19 February 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 February 2020

The service was consistently well-led.

Details are in our Well-Led findings below.